Table of Contents

1. Executive Summary ......................................................... 3
2. Cloud Platform Benefits .................................................... 3
3. Scope of Work ............................................................... 4
4. Architecture and Infrastructure ........................................... 5
5. Deliverables .................................................................. 6
6. Technology Stack ............................................................ 6
7. Performance & Scale ......................................................... 7
8. Project Plan and Milestones ............................................... 7
9. Commercials - SaaS Pricing Model ......................................... 8
10. Service Level Agreement (SLA) ............................................. 9
11. Data Security & Compliance ................................................. 9
12. Client Responsibilities .................................................... 10
13. Division of Responsibilities .............................................. 10
14. Acceptance Criteria ......................................................... 11
15. Important Points ............................................................. 11
16. Assumptions ................................................................... 12
17. Change Control ................................................................ 12
18. Terms & Conditions ........................................................... 13
19. Service Order Confirmation – Letter of Intent (LOI) .................... 14

Executive Summary

BETTROI will deliver AIMS (Asset Information Management System) as a fully managed cloud platform that automatically extracts equipment and instrument tags from P&ID drawings using advanced AI technology. The AIMS Cloud Platform eliminates manual tag extraction, reducing processing time from days to minutes while ensuring 99.5% accuracy through AI-powered OCR and ISA 5.1 compliant parsing. Success is defined by automated extraction of 1000+ tags per day, sub-2 second response times, and zero data security incidents.

Success Metrics: 99.5% tag extraction accuracy, <2s API response time, 99.9% uptime SLA, zero P1 security incidents, 90% reduction in manual effort.

Cloud Platform Benefits

Why Choose SaaS for AIMS?

• Fastest Time to Value: Live in 8 weeks vs 6+ months for on-premise
• Latest AI Models: Access to GPT-4, Claude, and specialized vision models
• No Version Management: Always on the latest version automatically
• Disaster Recovery: Built-in backup and recovery with 99.9% SLA
• Predictable Costs: Fixed monthly fee covers everything

Scope of Work

In-scope

• Cloud Platform Setup: Multi-tenant AIMS platform on Bettroi cloud infrastructure
• User Management: Unlimited users with role-based access (SME, Engineer, Supervisor)
• P&ID Processing: Automatic extraction of equipment tags, instrument tags, and line tags
• AI Engine: Cloud-hosted OCR, symbol detection, ISA 5.1 parsing, and tag mapping
• Project Management: Create unlimited projects and processes with document versioning
• Tag Verification: SME review interface with visual confirmation and bulk operations
• Excel Export: Generate ADNOC-compliant Tag Creation sheets automatically
• API Access: RESTful APIs for integration with existing systems
• Data Storage: 1TB included storage with automated backups
• Training: Virtual training sessions for up to 20 users
• Support: 24/7 email support with 4-hour response SLA
• Updates: Continuous platform improvements and AI model enhancements

Out-of-scope

• On-premise deployment: No local server installation or offline capability
• Source code access: Platform remains Bettroi IP, no code transfer
• Custom AI models: Uses Bettroi standard models, no client-specific training
• Legacy system migration: Historical data migration billed separately
• Third-party integrations: SAP, Oracle, or other ERP integrations (available as add-on)
• Mobile applications: Native iOS/Android apps not included
• Dedicated infrastructure: Shared cloud resources (dedicated available as upgrade)
• Phone support: Available as premium add-on only

Architecture and Infrastructure

Cloud Architecture

Infrastructure Provider: Vercel (Edge Network) & Render (Backend Services)

Database: Supabase (Hosted PostgreSQL with Real-time capabilities)

Data Residency: Regional data centers with compliance

Architecture Pattern: Serverless functions with auto-scaling

System Components

1. Web Application Layer

• React-based responsive web interface
• Progressive Web App (PWA) capabilities
• CDN-accelerated global delivery

2. API Gateway

• RESTful API with OpenAPI specification
• OAuth 2.0 authentication
• Rate limiting and DDoS protection

3. Processing Engine

• Render-hosted background workers
• Queue-based job processing
• Parallel P&ID processing capability

4. AI Services

• Tesseract OCR for text extraction
• Custom vision models for symbol detection
• GPT-4 for context understanding
• ISA 5.1 parsing engine

5. Data Layer

• Supabase for all data storage and real-time sync
• Supabase Storage for P&ID files
• Built-in caching and edge functions
• Automated daily backups with point-in-time recovery

Security Architecture

• TLS 1.3 encryption for all communications
• AES-256 encryption at rest
• Web Application Firewall (WAF)
• Multi-factor authentication (MFA)
• Role-based access control (RBAC)
• Audit logging with 1-year retention

Deliverables

• AIMS Cloud Platform Access: Organization account with unlimited users
• Admin Dashboard: User management, usage analytics, and billing portal
• P&ID Processing Engine: Upload, process, and extract tags from unlimited P&IDs
• Tag Verification Interface: Review, edit, and approve extracted tags
• Excel Export Module: ADNOC-compliant Tag Creation sheets
• API Documentation: Complete API reference with examples
• Training Materials: Video tutorials and user guides
• Integration Support: REST APIs for third-party system integration
• Monthly Reports: Usage statistics and AI accuracy metrics

Technology Stack

Performance & Scale

Performance Targets

• P&ID Processing Speed: 30-60 seconds per page
• Tag Extraction Accuracy: 99.5% for standard ISA symbols
• API Response Time: <2 seconds for 95% of requests
• Platform Uptime: 99.9% availability SLA
• Concurrent Users: Support for 500+ simultaneous users
• Storage: 1TB included, expandable to 10TB+

Scalability

• Auto-scaling: Automatic resource allocation based on demand
• Load Balancing: Distributed processing across multiple servers
• CDN Integration: Fast global access from any location
• Queue Management: Handle 1000+ P&IDs in processing queue

Project Plan and Milestones

Total Duration: 8-10 weeks from contract signing

Commercials - SaaS Pricing Model

Year 1 Investment Breakdown

Year 2+ Ongoing Costs

• Monthly Subscription: AED 15,000 + VAT
• Annual Total: AED 189,000 (including VAT)
• No setup fees from Year 2 onwards

Optional Add-ons

Payment Terms

• Setup Fee: 100% on contract signing
• Subscription: Quarterly in advance
• Payment Method: Bank transfer or credit card
• Currency: AED or USD equivalent

Service Level Agreement (SLA)

SLA Credits

If monthly uptime falls below 99.9%, service credits apply:

• 99.0% - 99.9%: 10% monthly credit
• 95.0% - 99.0%: 25% monthly credit
• Below 95.0%: 50% monthly credit

Data Security & Compliance

Security Measures

• Data Encryption: AES-256 at rest, TLS 1.3 in transit
• Access Control: Multi-factor authentication, IP whitelisting available
• Security Monitoring: 24/7 threat detection and response
• Penetration Testing: Annual third-party security audits
• DDoS Protection: Enterprise-grade protection included

Compliance & Certifications

• ISO 27001: Information Security Management
• SOC 2 Type II: Security, Availability, Confidentiality
• UAE Data Protection: Compliant with Federal Decree-Law No. 45 of 2021
• Data Residency: All data stored in UAE data centers

Client Responsibilities

• Provide authorized user list within 3 business days of contract signing
• Designate primary admin and technical contact persons
• Upload sample P&IDs for initial configuration and testing
• Participate in training sessions as scheduled
• Provide feedback during UAT phase within agreed timelines
• Ensure P&ID files are in supported formats (PDF, max 100MB per file)
• Maintain confidentiality of API keys and access credentials
• Report issues through designated support channels
• Comply with platform usage policies and rate limits

Division of Responsibilities

Acceptance Criteria

• Platform accessible via web browser with provided credentials
• Successful processing of 10 sample P&IDs with 95%+ accuracy
• All user roles (SME, Engineer, Supervisor) functioning correctly
• Excel export generates ADNOC-compliant Tag Creation format
• API endpoints responding within SLA parameters
• Training completed for designated users
• Documentation and user guides delivered
• Support ticket system operational

Important Points

Data Ownership & Portability

• Client retains full ownership of all uploaded P&IDs and extracted data
• Data can be exported at any time in standard formats (Excel, CSV, JSON)
• Upon contract termination, all data provided within 30 days
• Bettroi may use anonymized metrics for platform improvement

Service Continuity

• 30-day notice required for subscription cancellation
• No refunds for partial months or unused services
• Price protection: rates locked for first 2 years
• Automatic renewal unless cancelled in writing

Platform Evolution

AIMS continuously evolves with new features added monthly. Clients automatically receive all platform improvements, AI model updates, and new capabilities at no additional charge as part of their subscription.

Assumptions

• P&ID files are readable PDFs with standard ISA 5.1 symbology
• Internet connectivity of at least 10 Mbps for optimal performance
• Users have modern web browsers (Chrome, Edge, Firefox, Safari)
• Training will be conducted virtually via Microsoft Teams
• Client has existing processes for P&ID management and review
• Tag numbering follows industry standards (ISA 5.1 or similar)
• Maximum file size per P&ID is 100MB
• English language interface is acceptable
• Standard working hours support (Sun-Thu, 9 AM - 6 PM UAE time)

Change Control

Features beyond the defined "In-scope" items require a written change request with revised commercial terms. Change requests are evaluated for impact on timeline and costs.

Change Request Process

1. Client submits written request via email or support portal
2. Bettroi provides impact assessment within 3 business days
3. Quote provided for additional costs (if any)
4. Written approval required before implementation
5. Changes implemented in next release cycle

Examples of Changes Requiring Approval

• Custom AI model training for proprietary symbols
• Integration with third-party systems not originally scoped
• Additional language support beyond English
• Custom reporting formats beyond standard exports
• Dedicated infrastructure or private cloud deployment

No-Cost Changes

Minor UI improvements, bug fixes, and standard feature enhancements are included in the subscription and do not require change requests.

Terms & Conditions

Subscription Terms

• Contract Period: Minimum 12 months, auto-renewing
• Billing Cycle: Quarterly in advance
• Price Validity: This quote is valid for 30 days
• Price Protection: Rates locked for first 24 months
• Cancellation: 30 days written notice required
• Early Termination: No refunds for unused period

Service Terms

• Service Credits: Applied to next billing cycle
• Maintenance Windows: Sundays 2-6 AM UAE time
• Force Majeure: Standard force majeure clauses apply
• Liability Limit: Limited to 12 months subscription fees

Intellectual Property

• AIMS platform remains Bettroi intellectual property
• Client retains ownership of uploaded P&IDs and extracted data
• Bettroi may use anonymized usage data for improvements
• No reverse engineering or code extraction permitted

Confidentiality

• Mutual NDA to be signed before data upload
• Bettroi personnel sign confidentiality agreements
• Client data isolated from other tenants
• Data deletion upon contract termination + 90 days

Warranty & Support

• Platform Warranty: Continuous for subscription duration
• Bug Fixes: Included at no charge
• Feature Requests: Evaluated for platform roadmap
• Support Channels: Email, portal, knowledge base

Governing Law

This agreement is governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the Dubai Courts.

Taxes

• All prices exclude VAT (currently 5% in UAE)
• Client responsible for any withholding taxes
• Tax invoices provided for all payments

SERVICE ORDER CONFIRMATION – LETTER OF INTENT (LOI)