UniHawk Classroom & Counselling Platform

BETTROI

Better Business

Proposal Reference: UNI-HAWK-2025-001

Date: 26 December 2025

Valid Until: 26 March 2026

Prepared for: UniHawk

UniHawk Classroom &
Counselling Platform

Complete EdTech Platform Development

A comprehensive, multi-tenant SaaS platform designed to replace Wise Classroom while extending capabilities across tutoring, test prep, and counselling workflows. Built for scale across multiple countries and branches with future white-label potential.

20
Weeks Development
Phase 1 Delivery

9
Core Modules
Integrated Platform

Multi
Tenant Architecture
White-Label Ready

Project Overview

UniHawk requires a proprietary EdTech platform to replace Wise Classroom and extend capabilities across tutoring, test preparation, and counselling/admissions workflows. The platform must support multi-country, multi-branch operations with strong governance, while maintaining the flexibility to white-label for future commercialization.

Strategic Objectives

Operational Independence: Own the product roadmap, UX, and feature development
Unified Platform: Consolidate tutoring, test prep, and counselling into one system
Multi-Tenant Foundation: Support current operations + future white-label clients
Global Scale: Multi-country, multi-branch governance from day one
Future-Ready: Modular architecture enables SaaS commercialization

Solution Approach

We propose a three-phase delivery model, with Phase 1 focused on achieving feature parity with Wise Classroom while introducing UniHawk-specific requirements (multi-branch governance, credits, parent billing, and counselling basics).

1

Phase 1: Foundation

Wise replacement + UniHawk essentials. Target: 20 weeks development and pilot rollout before July 2026 academic year.

2

Phase 2: Differentiation

Enhanced counselling workflows, deeper CRM integration, advanced assessments, and AI-powered learning assistance.

3

Phase 3: SaaS Scale

Tenant self-serve onboarding, multi-currency billing, integration marketplace, and white-label commercialization.

▲

Analytics & Insights

Lens-style engagement metrics, attendance tracking, session analytics, and family reporting across all programmes.

Investment Summary

Phase 1 Development: USD $85,000

Timeline: 20 weeks development and pilot/rollout

Ongoing Support: 15% of development cost annually (post-stabilization)

Infrastructure: Estimated USD $500-1,000/month (scales with usage)

Important Notes

Third-party services (Zoom, payment gateways) billed separately in UniHawk's name
AI usage costs (transcription, summaries) tracked per tenant; estimated $200-500/month initially
Budget assumes React/Next.js + Supabase stack as discussed

Current Challenges

UniHawk has identified several strategic and operational constraints with the current Wise Classroom setup:

Challenge	Impact	Our Solution
No Product Ownership	Limited control over roadmap, UX, and feature enablement	Full platform ownership with custom development capabilities
Limited Scope	Wise not designed for tutoring + test prep + counselling integration	Unified platform across all UniHawk programmes
Multi-Branch Governance	No country/branch hierarchy or governance controls	Multi-tenant architecture with country → branch → programme hierarchy
Student Uploads	Workflow limitations for homework/assignment submissions	Full student submission pipeline with version tracking
White-Label Potential	Cannot commercialize or white-label Wise	Built for multi-tenant SaaS with white-label capabilities

Success Criteria (Phase 1)

We have aligned our delivery targets with your operational and strategic goals:

Operational Adoption

≥90% of active students and tutors using the platform within 6 weeks of rollout
<1% session failure rate attributable to platform issues

Teaching & Learning Quality

≥95% sessions produce complete artefacts (recording + attendance + summary/transcript)
Reduction in admin time spent compiling weekly/monthly reports
Consistent session analytics across all branches and countries

Billing Accuracy

≥99.5% accuracy on credits consumed per completed session
≥98% payment success rate (excluding bank/network outages)
<0.5% sessions require manual billing correction

Integration Reliability

≥99% webhook delivery success rate (with retry and dead-letter handling)
Session completion → artefacts available within agreed SLA for ≥95% of sessions
Provider-agnostic integrations (email, WhatsApp, payments) ready for regional adaptation

Constraints & Assumptions

Timeline: Phase 1 production-ready before July 2026 academic year (target: 20 weeks build and pilot)
Budget: USD $85,000 for Phase 1 development + first-year infrastructure
Involvement: Frequent feedback loops (multiple touchpoints per week) during Phase 1
Tech Stack: React/Next.js + Supabase (validated during 19-Dec-2025 discussion)
Support Model: Vendor-provided stabilization period + ongoing maintenance at 15% annual fee

Technology Stack

We recommend a modern, proven stack optimized for rapid development, scalability, and maintainability:

Layer	Technology	Rationale
Frontend	React + Next.js 14	Server-side rendering, excellent performance, SEO-ready, large ecosystem
Mobile Apps	React Native (Hybrid)	Code reuse with web, native performance, iOS + Android from single codebase
Backend	Next.js API Routes + Supabase	Unified deployment, PostgreSQL with RLS, real-time subscriptions, auth built-in
Database	PostgreSQL (Supabase)	Battle-tested, multi-tenant row-level security, JSON support, full-text search
Authentication	Supabase Auth	OAuth, magic links, role-based access control, audit trails
Storage	Supabase Storage + S3	Scalable object storage for recordings, documents, uploads
Real-Time	Supabase Realtime	Live session updates, notifications, collaborative features
Hosting	Vercel (web) + Expo (mobile)	Global CDN, auto-scaling, zero-config deployments, excellent DX
Video	Zoom SDK	Existing UniHawk relationship, meeting lifecycle, recording retrieval
AI Services	OpenAI + Anthropic	Transcription (Whisper), summarization (GPT-4/Claude), future extensibility
Payments	Stripe (initial) + abstraction layer	Multi-currency, subscriptions, invoicing; swap to regional gateways later
Communications	SendGrid/Postmark + Twilio/MessageBird	Email deliverability + WhatsApp; provider-agnostic adapters
Monitoring	Sentry + LogRocket + Posthog	Error tracking, session replay, product analytics

System Architecture Principles

1. Multi-Tenant Foundation

Tenant Isolation: Strict data segregation with PostgreSQL row-level security
Global Identity: Users can belong to multiple tenants without duplication
Org Hierarchy: Country → Branch → Programme model enforced at database level
Role Scoping: Permissions are tenant + org-scoped (e.g., Branch Admin for Branch A only)

2. Modular Design

Platform delivered as independent, composable modules:

Classroom Module: Live sessions, recordings, artefacts, analytics
Learning Module: Timeline, content, assignments, submissions, discussions
Test Module: Create, assign, grade, reuse tests across cohorts
Counselling Module: Meetings, notes, milestones, document tracking
Billing Module: Credits, invoices, payments, parent portal
Integrations Module: Zoom, email, WhatsApp, push notifications, CRM/accounting

3. API-First Architecture

RESTful APIs: All core operations exposed via documented REST endpoints
Webhook System: Event-driven integrations (meeting lifecycle, billing, user management)
Provider Abstraction: Swap CRM, accounting, WhatsApp, payment providers without refactoring
Rate Limiting: Per-tenant API quotas to prevent abuse

4. Security & Compliance

Authentication: OAuth 2.0, magic links, session management, audit trails
Authorization: Role-based access control (RBAC) with least-privilege enforcement
Data Encryption: At-rest (AES-256) and in-transit (TLS 1.3)
Privacy Controls: Recording access restrictions, download gating, parent/student separation
Audit Logging: All admin actions, role changes, sensitive operations logged

Module 1: Identity, Tenancy & Governance

Features

Multi-tenant architecture with strict data isolation
Global user identity (one account across multiple tenants)
Org hierarchy: Country → Branch → Programme
Role-based permissions: Super Admin, Country Admin, Branch Admin, Tutor, Counsellor, Student, Parent, Finance Manager
Tutor affiliation model: Home Country/Branch + cross-branch/cross-country assignments
Audit trails for admin actions and sensitive operations

Acceptance Criteria

No cross-tenant data visibility (validated via penetration testing)
Country Admin sees only their country; Branch Admin sees only their branch
Only Super Admin can create Countries and appoint Country Admins
Tutors assigned across branches/countries see only their assigned cohorts

Module 2: Classroom Delivery (Zoom Integration)

Features

Zoom meeting creation (single + recurring sessions)
Meeting lifecycle capture (started, ended, participant join/leave times)
Join gating: registered email/unique ID enforcement (time-bound exceptions supported)
Recording retrieval (link + metadata) with retry logic
Automated transcript generation (time-stamped, Whisper API)
AI session summary (key topics, explanations, homework, flags for tutor confirmation)
Recording access controls:
- Students can stream recordings (no downloads, no parent streaming)
- Only Country Admin and Super Admin can download recordings + transcripts
Video processing: adaptive streaming, high quality at low file size
Post-session tutor wrap-up: topic covered + comments (structured fields)
Credit consumption triggers on session completion

Acceptance Criteria

≥95% sessions produce recording link + artefacts within agreed SLA
Join flow p95 ≤ 2 seconds from "Join" click to Zoom link availability
Transcript + AI summary available for ≥90% of recorded sessions (where enabled)
Download attempts by students are blocked (UI + direct link protection)

Module 3: Courses, Cohorts & Scheduling

Features

Create/manage courses and cohorts (group tutoring/test prep)
Create/manage 1:1 meeting types (tutoring and counselling)
Student enrolment and tutor assignment
Scheduling: single + recurring sessions with timezone support
Staff scheduling: Admins, tutors, counsellors can schedule (role-based permissions)
Student scheduling requests:
- Submit preferred slots + reason/topic + programme
- Credit validation before submission
- Routes to appropriate staff role for approval
Configurable terminology (Class vs Meeting vs Session)
Student and tutor calendar views

Acceptance Criteria

Branch Admin can create cohort, assign tutor, enrol students, schedule recurring sessions
Students see upcoming + past sessions for enrolled cohorts
Tutors see timetable across all assignments; one-click join
Students can submit scheduling requests only with sufficient credits and only for enrolled programmes

Module 4: Learning Feed (Timeline, Content, Submissions)

Features

Timeline posts: text, file upload, video link, voice note
Comment controls per post (enable/disable)
Student uploads/submissions for assignments and homework
Version tracking for submissions
Moderation: hide/delete content (authorised roles)
Responsive web + mobile access

Acceptance Criteria

Tutor can post to cohort timeline; admin can disable comments
Students can view timeline content on web and mobile
Students can submit homework with timestamp and status visible to tutor

Module 5: Assignments & Assessments

Features

Create assignments with due dates and submission tracking
Create tests/quizzes with multiple question types
Assign tests to batches/cohorts
Test reuse: within-country by default; cross-country via Global Test Library (Super Admin curated)
Basic grading and results publishing
Test categorization for smooth retrieval

Acceptance Criteria

Tutor can create assignment with due date; see submission status per student
Tutor can publish test to cohort; students can view and submit
Tests can be reused across branches/countries with proper access controls

Module 6: Analytics (Lens-Style Baseline)

Features

Attendance % computed per student per session (from join/leave times)
Engagement metrics framework:
- Attentiveness score (definition documented and versioned)
- Talk-time score (teacher vs student proportions)
Session report view for tutors and admins
Rollups by cohort, branch, country, and date range
Export capabilities for custom reporting

Acceptance Criteria

Attendance % visible on session report for all participants
Branch and Country Admin dashboards show attendance rollups
Engagement metrics versioned to preserve historical reporting accuracy

Module 7: Billing, Credits & Parent Portal

Features

Credit ledger per student: purchased, consumed, remaining
Credit enforcement rules:
- Prevent/flag scheduling and joining when insufficient
- Low-credit alerts to parents
- Immediate reinstatement post top-up
Payment gateway integration (Stripe first; abstraction for regional gateways)
Parent portal: credit balance, top-up, invoice/receipt view
Finance separation:
- Finance Manager: transaction amounts + reconciliation
- Admins: credit counts + depletion (no transaction amounts)

Acceptance Criteria

≥99.5% credit consumption accuracy across all pilot sessions
≥98% payment success rate (excluding bank/network outages)
<0.5% sessions require manual billing correction

Module 8: Notifications & Reporting

Features

Email notifications (automatic):
- Enrolment welcome/intro
- Session reminders (24h/1h before, timezone-aware)
- Low-credit alerts
- Weekly/monthly family reports
WhatsApp notifications (provider-agnostic, automatic):
- Enrolment confirmations
- Session reminders
- Low-credit alerts
Push notifications (mobile):
- Session reminders
- Low-credit alerts
Sending domain configuration (SPF/DKIM/DMARC)
Automated + manual report triggers

Acceptance Criteria

Enrolment notifications sent within agreed SLA
Session reminders trigger based on configured lead times; respect timezones
Weekly/monthly reports delivered on schedule; manual triggers supported
Email deliverability passes smoke test (no major provider blocks)

Module 9: Integrations, APIs & Webhooks

Features

REST API for core entities: users, courses, sessions, payments
API documentation (routes, auth, rate limits)
Token-based auth with least-privilege scopes
Webhook events:
- Meeting started/ended
- Recording completed
- Attendance computed
- Invoice/payment events
- Student/teacher added/removed
Webhook security: signed payloads, retry + backoff, dead-letter queue
Webhook payload versioning and idempotency (event_id + timestamp)
Integration adapters: CRM/accounting (Zoho first; vendor-agnostic)

Acceptance Criteria

API endpoints documented and secured
≥99% webhook delivery success rate (with retry)
For ≥95% of sessions: meeting ended → recording → attendance → credit update observable end-to-end
Providers (CRM, WhatsApp, payments) swappable without core refactoring

Phase 1 Delivery Timeline (20 Weeks)

Weeks 1-2: Discovery & Planning

Activities:

Requirements validation workshop with UniHawk stakeholders
Workflow mapping (tutoring, test prep, counselling, finance)
UI/UX wireframing and design system creation
Database schema design and multi-tenant model finalization
Tech stack validation and development environment setup
Project kickoff and team onboarding

Deliverables: Requirements doc, wireframes, DB schema, project plan

Weeks 3-6: Core Foundation

Activities:

Multi-tenant architecture implementation
Identity and authentication (Supabase Auth + RBAC)
Org hierarchy (Country → Branch → Programme)
User management and role assignment
Admin dashboards (Super Admin, Country Admin, Branch Admin)
Basic UI components and design system

Deliverables: Working multi-tenant foundation, auth flows, admin dashboards
Milestone: Demo of user/org management

Weeks 7-10: Classroom & Learning Modules

Activities:

Zoom integration (meeting creation, join flows, lifecycle)
Recording retrieval and storage pipeline
Transcript generation (Whisper API)
AI session summary (GPT-4/Claude)
Course/cohort management and scheduling
Timeline/discussions and content uploads
Student submission workflows
Mobile app foundation (React Native)

Deliverables: End-to-end classroom delivery, timeline, submissions
Milestone: Complete session lifecycle demo (create → join → recording → artefacts)

Weeks 11-13: Assignments, Tests & Analytics

Activities:

Assignment creation and submission tracking
Test module (create, assign, reuse, grade)
Attendance calculation from session data
Engagement metrics (attentiveness, talk-time)
Session analytics and reporting dashboards
Rollups by cohort/branch/country

Deliverables: Assignments, tests, analytics dashboards
Milestone: Working analytics with real session data

Weeks 14-16: Billing, Notifications & Integrations

Activities:

Credit ledger and enforcement rules
Payment gateway integration (Stripe)
Parent billing portal
Finance Manager views and reconciliation
Email/WhatsApp/push notification setup
Automated family reports (weekly/monthly)
API documentation and webhook infrastructure
CRM/accounting integration adapters (Zoho)

Deliverables: Billing system, notifications, integrations
Milestone: End-to-end payment flow and family report delivery

Weeks 17-18: Testing, Stabilization & Pilot Prep

Activities:

Comprehensive testing (functional, integration, security)
Role-based testing (all user types)
Branch/country segmentation validation
Performance testing and optimization
Bug fixes and stabilization
Documentation (user guides, admin playbooks, API docs)
Training materials and onboarding flows
Pilot environment setup (1-2 branches, limited cohorts)

Deliverables: Production-ready platform, documentation, pilot rollout
Milestone: Pilot launch

Weeks 19-20: Pilot Rollout & Full Deployment

Activities:

Pilot monitoring and feedback collection
Issue resolution and refinements
User acceptance testing (UAT)
Staged rollout to remaining branches
Wise sunset planning and data migration
Go-live support (24/7 for first 2 weeks)
Performance monitoring and optimization

Deliverables: Full production rollout, Wise replacement complete
Milestone: Platform live for July 2026 academic year

Post-Launch Support (Stabilization Period)

Included Support (First 90 Days)

Bug Fixes: All production bugs resolved within agreed SLAs
Monitoring: 24/7 monitoring with incident response
Performance Tuning: Optimization based on real-world usage patterns
User Support: Technical support for UniHawk admins and staff
Monthly Reviews: Performance reports, usage analytics, recommendations

Ongoing Maintenance (Post-Stabilization)

Annual Fee: 15% of Phase 1 development cost (USD $12,750/year)
Includes: Bug fixes, security patches, minor enhancements, infrastructure management
Excludes: New features (quoted separately), major refactoring, third-party cost increases

Future Phases (Optional)

Post-Phase 1, UniHawk can choose to extend the platform with additional capabilities:

Phase 2: Differentiation

Enhanced counselling workflows (milestones, document collection), deeper CRM integration, advanced assessments (question bank, adaptive logic), "Ask your lesson" AI chat.

Estimate: USD $40,000 - $50,000

Phase 3: SaaS Scaling

Tenant self-serve onboarding, multi-currency billing, automated workflows, integration marketplace, white-label commercialization.

Estimate: USD $50,000 - $70,000

Phase 1 Investment

Complete Platform Development & Deployment

Component	Description	Cost (USD)
Discovery & Planning	Requirements validation, UI/UX design, architecture	$8,000
Core Development	9 modules as detailed in Phase 1 scope	$52,000
Mobile Apps	iOS + Android (React Native hybrid)	$12,000
Testing & QA	Functional, integration, security, performance testing	$6,000
Documentation & Training	User guides, admin playbooks, API docs, training materials	$3,000
Deployment & Pilot	Infrastructure setup, pilot rollout, go-live support	$4,000
Phase 1 Total Development		$85,000

Infrastructure & Operational Costs (Year 1)

Service	Provider	Estimated Monthly	Annual
Hosting & Database	Vercel + Supabase	$200 - $400	$2,400 - $4,800
Storage & CDN	Supabase Storage + S3	$100 - $200	$1,200 - $2,400
AI Services	OpenAI (Whisper + GPT-4)	$200 - $500	$2,400 - $6,000
Email Delivery	SendGrid/Postmark	$50 - $100	$600 - $1,200
Monitoring & Analytics	Sentry + Posthog	$100 - $150	$1,200 - $1,800
Estimated Infrastructure Total (Year 1)			$7,800 - $16,200

Third-Party Services (Billed Separately)

The following services are billed directly to UniHawk and not included in development costs:

Zoom: Existing UniHawk account (recording storage, API access)
Payment Gateway: Stripe transaction fees (2.9% + $0.30 per transaction)
WhatsApp: Twilio/MessageBird (conversation-based pricing)
SMS (if enabled): Twilio (per-message pricing)

Note: AI usage costs scale with session volume. Estimate assumes ~500 sessions/month with transcription + summary enabled for 70% of sessions.

Payment Terms

Milestone-Based Payments (Phase 1 Development):

30% upon contract signing: $25,500 (unlocks discovery and planning)
40% upon Phase 1 core completion: $34,000 (Weeks 1-13 milestone demo)
30% upon pilot launch: $25,500 (Week 18 pilot go-live)

Infrastructure Costs: Billed monthly in arrears based on actual usage

Payment Method: Bank transfer to Bettroi account (details provided upon contract signing)

Ongoing Support & Maintenance

Period	Coverage	Cost
First 90 Days (Stabilization)	Bug fixes and issue resolution 24/7 monitoring and incident response Performance tuning Technical support for admins	Included in Phase 1 cost
Ongoing (Post-Stabilization)	Bug fixes and security patches Infrastructure management Minor enhancements Technical support	15% annually ($12,750/year)

Optional Add-Ons

On-Site Training: $2,000/day (travel expenses additional)
Custom Integrations: Quoted per integration (typical range: $5,000 - $15,000)
White-Label Packaging: $10,000 (custom branding, tenant-specific theming)
Dedicated Support: $3,000/month (priority response, dedicated Slack channel)

Project Risks & Mitigation Strategies

Risk	Impact	Mitigation
Scope Creep	Delays, budget overruns	Phase 1 scope locked per PRD Change control process enforced Weekly scope reviews New features deferred to Phase 2/3
Identity & Tenancy Complexity	Data leakage, segmentation failures	Early PoC validation (Week 3-4) PostgreSQL RLS from day one Penetration testing before pilot Audit logs for all cross-tenant operations
Recording Pipeline Stability	Missing artefacts, poor user experience	Define SLAs early Retry logic with exponential backoff Dead-letter queue for failed retrievals Manual admin override for critical sessions
Payment Gateway Differences	Regional rollout delays	Gateway abstraction layer Country-level payment config Stripe first; regional gateways post-pilot
Adoption & Training	Low usage, resistance to change	Pilot rollout with 1-2 branches first In-product guidance and onboarding flows Admin playbooks and training materials Dedicated support during first month
AI Cost Overruns	Budget exceeded, feature throttling	Tenant-level AI usage tracking Configurable enable/disable per programme Cost alerts and quotas Whisper API batching for cost optimization
Timeline Pressure	Quality compromises, rushed delivery	Realistic 20 week timeline Weekly demos and progress reviews Dedicated QA and testing phase Buffer time for pilot feedback

Critical Success Factors

1. Stakeholder Engagement

Weekly touchpoints: Progress demos, feedback sessions, blocker resolution
Decision authority: Designated UniHawk product owner for rapid decisions
User involvement: Tutors, admins, students participate in UAT

2. Scope Discipline

Phase 1 lockdown: Only Wise replacement + UniHawk essentials; everything else deferred
Change control: All scope changes require formal approval and timeline/budget adjustment
Feature flags: Optional features can be enabled/disabled without code changes

3. Quality Assurance

Automated testing: Unit + integration tests for all critical paths
Security audits: Penetration testing before pilot launch
Performance benchmarks: Load testing to validate scalability assumptions
User acceptance: Structured UAT with real users before full rollout

4. Communication & Transparency

Weekly status reports: Progress, blockers, risks, next steps
Shared project tracker: Real-time visibility into development status
Open escalation: Issues surfaced immediately, not hidden

Quality Metrics (Phase 1)

We commit to the following quality bars for Phase 1 delivery:

Metric	Target	Measurement Method
Code Coverage	≥80% for critical paths	Automated test suite (Jest + Playwright)
Session Success Rate	≥99% (create → join → artefacts)	Monitoring + error tracking (Sentry)
Artefact Availability	≥95% within agreed SLA	Recording retrieval logs + manual validation
Credit Accuracy	≥99.5%	Pilot audit (all sessions reconciled)
Payment Success	≥98%	Payment gateway logs (excluding bank failures)
Webhook Delivery	≥99%	Event logs + dead-letter queue monitoring
Page Load Time	p95 < 2 seconds	Real user monitoring (LogRocket)
Security Vulnerabilities	Zero critical/high before launch	Penetration testing report

Governance & Change Management

Decision-Making Authority

UniHawk Product Owner: Final approval for all scope, design, and priority decisions
Technical Lead (Bettroi): Architecture, tech stack, implementation approach
Joint Review Board: Weekly demos and milestone approvals

Change Request Process

Requester submits change request with business justification
Bettroi assesses impact (timeline, budget, risk)
Joint review of trade-offs (add vs defer vs drop existing feature)
Product Owner approves/rejects with timeline/budget adjustment
Updated project plan distributed to all stakeholders

Project Team Structure

Project Manager

Role: Timeline management, stakeholder communication, risk mitigation

Responsibilities:

Weekly status reports
Milestone tracking
Escalation management
Resource coordination

Tech Lead / Architect

Role: Technical architecture, code quality, tech stack decisions

Responsibilities:

Multi-tenant architecture design
Integration strategy
Security and performance
Code reviews

Full-Stack Developers (3-4)

Role: Core platform development (frontend + backend)

Skills:

React + Next.js expert
PostgreSQL + Supabase
API design and integration
Testing and debugging

Mobile Developer

Role: iOS + Android app development

Skills:

React Native expert
Native performance optimization
App store deployment
Push notifications

UI/UX Designer

Role: User experience design, visual design, prototyping

Responsibilities:

Wireframing and prototypes
Design system creation
Usability testing
Responsive design

QA Engineer

Role: Testing, quality assurance, automation

Responsibilities:

Test plan creation
Automated testing
Security testing
UAT coordination

DevOps Engineer

Role: Infrastructure, deployment, monitoring

Responsibilities:

CI/CD pipeline setup
Infrastructure automation
Monitoring and alerting
Performance optimization

Technical Writer

Role: Documentation, training materials

Deliverables:

API documentation
User guides
Admin playbooks
Training videos

Relevant Experience

EdTech Platforms

Proposify AI: AI-powered proposal generation SaaS with multi-tenant architecture
NeuroSense360: Brain health analytics platform with compliance-grade architecture
Tutoring Management Systems: Multiple learning management platforms for K-12 and higher education

Multi-Tenant SaaS

Restaurant Management Platform: Multi-location, multi-country SaaS for hospitality industry
Healthcare Compliance System: Tenant-isolated platform with strict data governance

Video & Real-Time Collaboration

Zoom Integration: Multiple projects with Zoom SDK, recording management, and analytics
WebRTC Platforms: Real-time video/audio communication with session recording

Payment & Billing Systems

Subscription Platforms: Credits, invoicing, multi-currency, parent portals
Gateway Integration: Stripe, PayPal, regional payment processors

Technology Certifications

AWS Solutions Architect (team members)
Certified Kubernetes Administrator (DevOps)
React Advanced Certification
PostgreSQL Database Administration

Client Testimonials

"Bettroi delivered a complex multi-tenant platform on time and within budget. Their technical expertise and proactive communication made the project a success."

— Previous EdTech Client

How to Proceed

We're excited to partner with UniHawk on this transformative platform. Here's how we can get started:

Step 1: Proposal Review & Questions

Review this proposal with your stakeholders. We're happy to schedule a follow-up call to address any questions, clarify technical details, or adjust scope based on your priorities.

Step 2: Scope Alignment Workshop

If you'd like to proceed, we'll schedule a 2-3 hour workshop to validate Phase 1 scope, walk through key workflows, and ensure complete alignment on requirements and priorities.

Step 3: Contract & Kickoff

Upon agreement, we'll execute a formal contract, process the initial payment (30%), and schedule the project kickoff meeting. Team introductions and project setup begin immediately.

Step 4: Discovery & Planning (Weeks 1-2)

Requirements validation, UI/UX design, database schema, and detailed project plan. Weekly demos keep you informed and engaged throughout.

Step 5: Development & Delivery (Weeks 3-18)

Iterative development with weekly milestone demos. Your feedback shapes the platform at every stage, ensuring it meets UniHawk's exact needs.

Step 6: Pilot & Go-Live (Weeks 19-20)

Structured pilot with 1-2 branches, UAT, refinements, and staged rollout. Full production launch with 24/7 support for the first month.

What We Need from UniHawk

For Successful Delivery

Designated Product Owner: Single point of contact with decision authority
Stakeholder Availability: Weekly touchpoints (1-2 hours/week) for demos and feedback
User Participation: Tutors, admins, students available for UAT and pilot
Existing Credentials: Zoom account, payment gateway access, domain DNS access
Sample Data: Anonymized data for testing (courses, sessions, students)
Feedback Cadence: Timely feedback on designs, prototypes, and milestone demos

Proposal Validity & Terms

Validity Period: This proposal is valid until 26 March 2026

Pricing Lock: Pricing guaranteed for contracts signed before 26 March 2026

Payment Terms: 30% / 40% / 30% milestone-based (details on Page 6)

Infrastructure Costs: Billed monthly based on actual usage (estimated range provided)

Contract Duration: Phase 1 delivery (20 weeks) + 90-day stabilization period

Proposal Acceptance

To accept this proposal and begin development, please sign below and return this document via email to bt.thomas@bettroi.com. We will then proceed with contract preparation and project kickoff planning.

For UniHawk:

_______________________________

Signature

_______________________________

Name & Title

_______________________________

Date

For BETTROI FZE:

_______________________________

Signature

Authorized Signatory

BETTROI FZE

_______________________________

Date

Contact Information

Questions & Clarifications

B.T. Thomas
Chief Executive Officer
Email: bt.thomas@bettroi.com
Phone: +971 54 714 8580
Website: www.bettroi.com

Business Address

BETTROI FZE
Building A5, FLEXDESK DSO-DDP-A5-D-FLEX-1044
Dubai Silicon Oasis
Dubai, United Arab Emirates

Ready to Transform UniHawk's EdTech Platform?

Let's schedule a call to discuss this proposal and answer any questions.
We're excited to partner with you on this journey.

Database Schema (High-Level)

Table	Purpose	Key Fields
tenants	Multi-tenant isolation	tenant_id, name, settings, created_at
users	Global user identity	user_id, email, name, auth_id
tenant_memberships	User → Tenant mapping	user_id, tenant_id, role, permissions
countries	Country org units	country_id, tenant_id, name, admin_user_id
branches	Branch/centre org units	branch_id, country_id, name, admin_user_id
programmes	Tutoring/test prep/counselling	programme_id, branch_id, type, name
courses	Courses/cohorts	course_id, programme_id, name, tutor_ids
sessions	Live sessions	session_id, course_id, zoom_meeting_id, start_time, recording_url
session_artefacts	Recordings, transcripts, summaries	artefact_id, session_id, type, url, metadata
attendance	Session participation tracking	attendance_id, session_id, user_id, join_time, leave_time, attendance_%
timeline_posts	Course timeline/discussions	post_id, course_id, author_id, content, attachments
assignments	Homework/assignments	assignment_id, course_id, title, due_date
submissions	Student submissions	submission_id, assignment_id, student_id, files, submitted_at
tests	Assessments/quizzes	test_id, title, questions, visibility (country/global)
test_assignments	Test → Cohort mapping	assignment_id, test_id, course_id, due_date
test_results	Student test scores	result_id, test_assignment_id, student_id, score, answers
credit_ledger	Student credit tracking	ledger_id, student_id, purchased, consumed, remaining
transactions	Payment history	transaction_id, student_id, amount, gateway_ref, status
webhooks	Event log	webhook_id, event_type, payload, delivered_at, status

API Endpoints (Sample)

Endpoint	Method	Purpose
/api/auth/login	POST	User authentication
/api/users	GET, POST	User management
/api/courses	GET, POST, PUT, DELETE	Course CRUD operations
/api/sessions	GET, POST, PUT	Session scheduling and management
/api/sessions/:id/join	POST	Generate Zoom join link
/api/sessions/:id/artefacts	GET	Retrieve session recordings/transcripts
/api/timeline	GET, POST, DELETE	Timeline posts and discussions
/api/assignments	GET, POST, PUT	Assignment creation and management
/api/submissions	GET, POST	Student submission uploads
/api/tests	GET, POST, PUT	Test creation and reuse
/api/analytics/attendance	GET	Attendance reports and rollups
/api/analytics/engagement	GET	Engagement metrics (attentiveness, talk-time)
/api/billing/credits	GET	Credit balance and ledger
/api/billing/topup	POST	Parent credit top-up (payment gateway)
/api/webhooks	POST	Webhook event delivery

Webhook Events

Event	Trigger	Payload
session.started	Zoom meeting started	session_id, start_time, participants
session.ended	Zoom meeting ended	session_id, end_time, duration
recording.completed	Recording available	session_id, recording_url, transcript_url
attendance.computed	Attendance calculated	session_id, attendance_data[]
invoice.created	Invoice generated	invoice_id, student_id, amount
payment.completed	Payment successful	transaction_id, invoice_id, amount
user.enrolled	Student added to course	user_id, course_id, role
user.removed	User removed from course	user_id, course_id

Security Architecture

Authentication: Supabase Auth (OAuth 2.0, magic links, session tokens)
Authorization: Role-based access control (RBAC) with PostgreSQL row-level security (RLS)
Encryption:
- At-rest: AES-256 encryption for database and file storage
- In-transit: TLS 1.3 for all API communications
API Security:
- JWT token-based authentication
- Rate limiting (per-tenant quotas)
- CORS configuration
- Input validation and sanitization
Audit Logging: All admin actions, role changes, sensitive operations logged with timestamps
Recording Access:
- Signed URLs with expiration (short-lived tokens)
- IP-based restrictions for admin downloads
- Download gating (students cannot download)

Infrastructure & DevOps

Hosting: Vercel (web) with global CDN and auto-scaling
Database: Supabase (PostgreSQL) with automatic backups and point-in-time recovery
Storage: Supabase Storage + AWS S3 for recordings and documents
CI/CD: GitHub Actions for automated testing and deployment
Monitoring:
- Sentry for error tracking and performance monitoring
- LogRocket for session replay and user behavior analytics
- Posthog for product analytics and feature usage
Alerting: PagerDuty integration for critical incidents (session failures, payment issues)
Backups:
- Database: Daily automated backups with 30-day retention
- Recordings: Redundant storage across multiple regions